Policies
Booking
Services are by appointment only. Appointments are booked upon payment of a non-refundable deposit of $20 that goes towards the service. The $20 deposit is required to book your appointment.
Cancellations and Rescheduling
All cancellations must be made and confirmed via call or text within 24 hours of appointment time to transfer their appointment one time.
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Last minute cancellations will result in a forfeited deposit.
Clients will forfeit the deposit if they are a no-call, no show. Clients that are no-call no-show are required to pay for any future services in full upon booking.
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In the event that I am unable to perform services for any reason including but not limited to sickness, accident, or an emergency, reasonable accommodations will be made including a full refund of deposits and services not provided.
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Late Fees
A late fee of $15 will be charged after 10 minutes of delay.
After 15 minutes of delay, the client will forfeit their deposit and their appointment is cancelled.
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Payment
The final balance is required the day of the service as one payment- no exceptions.
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Acceptable forms of payment are: Cash, Card, PayPal, or CashApp ($TheGlamGoddessLLC)
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Gratuities are accepted.
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Liability
All products and tools are properly sanitized between each application. Any skin condition and/or sensitivities should be reported by the client prior to the service.
Each client agrees to release The Glam Goddess from liability for any skin complications due to allergic reaction, any accidents, or damages that may arise while on location, during a booking, or after services have concluded.
Age Restrictions
Our minimum age requirement for services is 18 years of age. Any potential client who is under the age of 18 will be required to have consent from a parent or guardian.
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Lash Services
For first time lash clients, we ask that you arrive 15 minutes prior to scheduled appointment time for registration and initial consultation.
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For returning lash clients, we ask that you arrive 5 minutes prior to scheduled appointment time.
All lash clients must arrive to their appointment without makeup. Excessive makeup may result in an additional charge for a lash bath or lash removal, or in extreme cases, cancellation.
A foreign refill is charged for ​lash extension refills that are not provided by The Glam Goddess. In extreme cases, a removal in addition to the desired lash service is required if a foreign refill cannot be provided.
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Refills are for clients who have nothing less than 50% and have not exceeded 3 weeks since their last lash application. Clients who book a refill with less than 50% of their lashes and/or exceed 3 weeks since their last lash application will be rescheduled and charged for a full set.
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Lash clients have 72 hours after their lash appointment to notify The Glam Goddess of any dissatisfaction of their lashes to receive a complementary touch up to address concerns or a complementary removal. After the 72 hour mark, a one- time discounted set will be offered up to 5 days after lash appointment.
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Refund Policy
All services are an investment of time, money, and care on our client and staff’s behalf. The Glam Goddess will make every effort to satisfy a client’s wishes and troubleshoot dilemmas diligently.
We are unable to offer refunds on any services we have already provided.
If you are unhappy with a service, please contact us within 48 hours of your appointment.
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All retail product purchases are final sale.
COVID-19/Illness ​
No additional guests are permitted to wait in the lobby unless the client requires a caretaker.
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Please reschedule your appointment if you show any symptoms of illness.
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The Glam Goddess has the right to reject services if a client shows symptoms of illness.
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Traveling
Travel fee starts at $25.00 and includes the first 5 miles of travel from The Glam Goddess studio location. Travel exceeding 5 miles will cost an additional $1.50/mile.
Any travel that exceeds 250 miles with a start time of 9 am or before, will require a stay the night at a hotel near the location of the event at the cost of the client.
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Any additional fees (i.e, parking) will be billed to the client.
To secure a travel appointment, a 50% deposit is required at the time of booking. The deposit is non-transferable and non-refundable.
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Bridal Parties/ Events
* Contract will be presented at time of booking
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To secure a date and scheduled service times a signed contract is required with 50% deposit due at the time of booking. The deposit is non-transferable and non-refundable.
Location of service for the day-of-event will be at the discretion of the client.
Notification of the cancellation of this agreement by either party must be made within 14 calendar days prior to the event. Failure to provide notice will result in the forfeit of the deposit.
The balance of services booked will be due the day of the event.
The person responsible for the entire balance of payment is the person who signed the contract. Acceptable forms of payment are: Cash, Card, PayPal, CashApp ($TheGlamGoddessLLC).
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​All policies herein are subject to change at any time without notice. Last Updated 01/01/2023